Refund and Returns Policy – Effective January 14, 2025

Introduction

At ShoesStore.click, we want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure you have a positive shopping experience. Please read the following guidelines to understand our return and refund process.

1. Return Policy

We offer returns within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Condition of Items: The item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging.
  • Return Window: You must initiate the return within 30 days of receiving your order.
  • Proof of Purchase: A receipt or proof of purchase must be provided to process the return.

2. How to Return an Item

To return an item, please follow these simple steps:

  • Contact Us: Email us at contact@shoesstore.click with your order number and reason for the return. Our customer service team will assist you with the return process.
  • Return Authorization: Once we approve your return request, you will receive instructions for returning the item, along with a return authorization number.
  • Shipping the Item: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy guidelines. If the item is accepted, we will issue a refund to your original payment method. Please note that:

  • Refund Timing: Refunds are processed within 5-10 business days from the date we receive the returned item.
  • Non-refundable Items: Certain items, such as clearance or final sale items, are not eligible for a refund or return. These will be clearly marked on the product page.

4. Exchanges

If you would prefer to exchange your item for a different size or style, we offer exchanges under the same conditions as our return policy. To initiate an exchange, please contact our customer service team to receive the necessary instructions.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@shoesstore.click. We will arrange for a replacement or refund, depending on your preference, at no additional cost to you.

6. International Returns

For customers outside the United States, we accept returns, but you are responsible for any return shipping fees. Please check our international shipping terms for more details.

7. Our Commitment to Customer Satisfaction

At ShoesStore.click, we are committed to providing exceptional service and ensuring your complete satisfaction. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. We are here to assist you and make sure you are happy with your purchase.

Contact Information: